Heyman, Errin. “Overcoming Student Retention Issues In Higher Education Online Program.” Online Journal of Distance Learning Administration 14, no. 1 (2011): http://www.westga.edu/~distance/ojdla (accessed Mar. 15, 2011).
This article compares outcomes in online versus face-to-face courses. It cover topics such as student self-discipline, instructor engagement and response time in courses. After conducting a Delphi study (which takes place in rounds), the three themes that stood out for researchers were: 1) student support and connection with the institution 2) quality of interaction between faculty and students 3) student self-discipline.
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